Clearer Work.Better Decisions.
Get the requirements right before your customer data program gets expensive.
We help consumer brands and retailers de-risk loyalty, customer data and marketing technology programs with clear requirements, mapped data flows and delivery-ready plans.
Led by Pawan Singh: 10+ years delivering for Coles, Woolworths Rewards, Adairs and The Star Entertainment Group
Sound familiar?
Where customer programs
quietly go off track.
This work suits retailers and consumer brands where loyalty, customer data and marketing technology all have to work together, and where a missed requirement ends up in front of customers.
- Launching or reworking a loyalty programNew earn and burn rules must work across POS, app, CRM and reporting, often against a campaign date that won't move.
- Customer data that doesn't agree with itselfDuplicate profiles, missing attributes and different definitions of "customer" make personalisation only as good as the data underneath it.
- Moving to a new marketing platformNobody is fully sure what the old platform was quietly doing. Mappings and cut-over risks need to be clear before go-live.
- Product and pricing data powering your adsScaling catalogue ads from a pilot to thousands of SKUs depends on getting product, pricing and promotions rules right.
Most customer programs don't stall on technology. They stall on unclear requirements, unowned data and decisions made too late.
360network helps get those right before more budget is committed.
Book a 45-minute program risk checkStart with Business Analysis.
It's the lead service, the one every engagement begins with. Planning and automation follow once the groundwork is clear.
Business Analysis
We help businesses understand the work, define the problem and shape the next step with clear thinking and practical structure.
Start a Discovery Sprint
Then, once the groundwork is clear:
Business Planning & Strategy
We help teams turn goals, operational pressure and competing priorities into a workable plan with direction and momentum.
Explore service
Automation & AI Enablement
We assess whether automation or AI is a sensible next move once the process and direction are clear enough to support it.
Explore serviceWhy 360network
Practical analysis.
Clearer decisions.
360network helps businesses review processes, define requirements, align stakeholders and plan the next step before committing more budget or technology.
Ready when you are.
If your business is dealing with manual admin, unclear handoffs, weak requirements or wasted spend on systems or automation, we can help.